Chase’s Response to Fraudulent Email

Fishing Pole

Phishing for Private Information

I always forward phishing emails to the misrepresented organization (most often Bank of America) but have never gotten a response back.  The lack of acknowledgement made me wonder if anyone ever reviewed the forwarded emails or if I was just spinning my wheels.  The response I received from Chase made me feel appreciated.  Kudos to Chase for good Customer Relationship Management and for valuing the efforts of their customers.

Response from Chase Regarding Phishing Email

Chase Customer Service

Response from Chase arrived within 24 hours

Fraudulent Chase Phishing Email

Errors that suggest the email is fraudulent are circled in orange.  I missed at least one other spelling error.  Did you notice anything else that would indicate this email did not come from Chase?

Phishing Email

Phishing Email received on May 7th, 2012

How to Avoid Becoming a Victim of Phishing

To get tips on how to avoid becoming a victim of a phishing scam, read, Chase Phishing Scam Close Call  and How to Avoid Phishing Scams

6 replies
  1. Loren
    Loren says:

    The responce that was received has all correct info, but something else to look for: Chase will NEVER address you as “valued customer”. They will address you by your name. Also, if there is a link (and I’ve alreay forgotten if this is in their responce) on the email, that’s a dead give away it’s not from Chase. I’ve been given this information directly from a Chase rep.

    • Hayley Kaplan
      Hayley Kaplan says:

      Excellent information, Loren. Glad you pointed out that Chase wouldn’t send emails addressed to “Dear Customer.” When I receive emails from another bank to notify me that my statement is ready, the emails always contain my name and the last 4 digits of my account number.

  2. Chuck Gold
    Chuck Gold says:

    I got the most professional looking Email Alert from Bank of America. However, when I clicked over to the questions that they wanted information on, I became very suspicious. I stopped myself and realized that this was Identity Theft at its best. I called BofA to see what’s up, and they said that this was a great example of pfishing.

    • Hayley Kaplan
      Hayley Kaplan says:

      Thanks for forwarding the original email to me, Chuck. I have to admit, this was the most professional looking Bank Of America Phishing email I’ve seen so far. I found no typing or grammatical errors in it. If the questions weren’t so invasive and direct regarding personal information, it could easily have been mistaken as an official Bank of America communication.

  3. Jennifer
    Jennifer says:

    Great news! I am thrilled that Chase responded. Again Hayley, great information and always an interesting read.


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