MyLife compiles personal data from several Internet sites with a stated mission of “helping people find and connect with others by managing the information they choose to share with the world.” The founder’s noble goal is to “create and protect a public image that helps Americans get ahead and enrich their lives.” I have a personal issue with the ethics of gathering information and then charging to remove it and taking it a step further, charging to remove this information from other sites. That said, I commend MyLife for their stated goals and most importantly, I thank them for their willingness and cooperation when it comes to removing information from their site upon request.
My removal strategy for MyLife is ridiculously simple, but sometimes takes tenacity. Here goes:
- (1) Search for yourself on MyLife by entering your name and clicking the “SEARCH NOW” green button.
NOTE: You will go directly to your “Public Page” if you are the only person with your name. If you get multiple results, locate the one belonging to you and click on “VIEW PUBLIC PAGE.”
- Once you locate yourself, MyLife has several options that lead you to setting up a premium account in order to hide your own information or to remove your information from other sites. Jump to Step (2) to spare yourself the anxiety from the search sequences that will initiate (see screenshots below) or follow their cues and sign up for their paid service. I recommend reading this short tutorial to the end before paying for anything.
To remove your information from MyLife without paying to do so, continue to Step (2).
- (2) Move your curser to the URL bar, and copy the address of your public profile. (If you are no longer on the page with your public profile, return to Step (1) to search for yourself again.)
- (3) Open up an email to MyLife by clicking, contact MyLife via email and request that your information is completely removed from their site. * Be sure to copy the URL (web address) from Step (2). See example below:
- (4) You will immediately receive a generic email saying your email has been received.
- (5) You will receive a version of the email below once they’ve removed you from the site. (In a matter of a few hours or a few days) But that doesn’t mean it’s been removed. Keep going to step (6)
- (6) Once you get confirmation of your removal, you must go back to Step (1) to see if you were removed completely or not.
- If you get a result like the one below when you enter your name, you are done! Congratulations. (If you have a common name, you may see other people listed with the same name, but you will recognize yourself if you remain.)
- Alternatively, if you find your information remains on the site, proceed to Step (7).
- (7) Since complete and prompt removal from MyLife is inconsistent, you may need to reach out to them multiple times. You can follow up by contacting them via 2 separate email addresses: Support or Privacy or you can phone them and ask for assistance at (888) 704-1900 Mon-Fri: 6am – 7pm PST and Sat-Sun: 6am – 5pm. Be optimistic that you will succeed promptly. But if not, multiple attempts and persistence will ultimately result in success! The key is follow up.
Please let me and other readers know if you run into any issues when you email for assistance (by leaving a comment on this article) and also please share your experience if you become a satisfied paid member of MyLife. That information will be useful for other readers and interesting for me.
Lastly, if you consider the use of any paid information removal service (including mine), “Buyer Beware!” Make sure you understand exactly what you are getting for your money, what is and what is not covered by the service and how long it will take for meaningful results. Successful and complete removal takes time, regardless of how much you pay for it.
In the meantime, here’s a list to my free opt out tutorials for those of you willing to do your own removals and most importantly, the required follow up! I offer a paid removal service from approximately 40-50 different sites and I write free tutorials for these when time allows. You can subscribe to be notified of new articles/tutorials or you can check back when you want to see if there are new ones.
Until next time,… Stay Cyber Safe!