,

How To Get out of MyLife Directory Site

Opt Out of MyLife

Screen Shot 2016-01-17 at 5.48.26 PMMyLife compiles personal data from several Internet sites with a stated mission of “helping people find and connect with others by managing the information they choose to share with the world.” The founder’s noble goal is to “create and protect a public image that helps Americans get ahead and enrich their lives.” I have a personal issue with the ethics of gathering information and then charging to remove it and taking it a step further, charging to remove this information from other sites. That said, I commend MyLife for their stated goals and most importantly, I thank them for their willingness and cooperation when it comes to removing information from their site upon request.

My removal strategy for MyLife is ridiculously simple, but sometimes takes tenacity. Here goes:

  • (1) Search for yourself on MyLife by entering your name and clicking the “SEARCH NOW” green button.

NOTE: You will go directly to your “Public Page” if you are the only person with your name. If you get multiple results, locate the one belonging to you and click on “VIEW PUBLIC PAGE.”

Start by searching for yourself

Start by searching for yourself

  • Once you locate yourself, MyLife has several options that lead you to setting up a premium account in order to hide your own information or to remove your information from other sites. Jump to Step (2) to spare yourself the anxiety from the search sequences that will initiate (see screenshots below) or follow their cues and sign up for their paid service. I recommend reading this short tutorial to the end before paying for anything.
Scrolling screens create anxiety with messages such as the ones in this image. But on the same day I got different results on the same search.

Scrolling screens create anxiety with messages such as these. But I got different results on the same search which makes me question the results. See the next image.

Do see the inconsistencies on the results on the same person?

Note the inconsistencies in the results. Are there 4 or are there 9 sites selling Tanya’s information? What is their definition of a breach? (and note the breach number differs in the 2 photos too.)

To remove your information from MyLife without paying to do so, continue to Step (2).

  • (2) Move your curser to the URL bar, and copy the address of your public profile. (If you are no longer on the page with your public profile, return to Step (1) to search for yourself again.)
This is your MyLife "Public Profile."

This is Tanya’s MyLife “Public Profile.”

  • (3) Open up an email to MyLife by clicking, contact MyLife via email and request that your information is completely removed from their site. * Be sure to copy the URL (web address) from Step (2). See example below:

 

Sample Email to MyLife

Sample Email to MyLife

  • (4) You will immediately receive a generic email saying your email has been received.
  • (5) You will receive a version of the email below once they’ve removed you from the site. (In a matter of a few hours or a few days) But that doesn’t mean it’s been removed. Keep going to step (6)
Confirmation of removal

This is one of several boilerplate email versions you’ll receive from MyLife

  • (6) Once you get confirmation of your removal, you must go back to Step (1) to see if you were removed completely or not.
    • If you get a result like the one below when you enter your name, you are done! Congratulations. (If you have a common name, you may see other people listed with the same name, but you will recognize yourself if you remain.)
    • Alternatively, if you find your information remains on the site, proceed to Step (7).
Verify you have been removed to your satisfaction

Verify you have been removed to your satisfaction. The goal is to not be found!

  • (7) Since complete and prompt removal from MyLife is inconsistent, you may need to reach out to them multiple times. You can follow up by contacting them via 2 separate email addresses: Support or Privacy or you can phone them and ask for assistance at (888) 704-1900  Mon-Fri: 6am – 7pm PST and Sat-Sun: 6am – 5pm. Be optimistic that you will succeed promptly. But if not, multiple attempts and persistence will ultimately result in success! The key is follow up.

Please let me and other readers know if you run into any issues when you email for assistance (by leaving a comment on this article) and also please share your experience if you become a satisfied paid member of MyLife. That information will be useful for other readers and interesting for me.

Lastly, if you consider the use of any paid information removal service (including mine), “Buyer Beware!” Make sure you understand exactly what you are getting for your money,  what is and what is not covered by the service and how long it will take for meaningful results. Successful and complete removal takes time, regardless of how much you pay for it.

In the meantime, here’s a list to my free opt out tutorials for those of you willing to do your own removals and most importantly, the required follow up! I offer a paid removal service from approximately 40-50 different sites and I write free tutorials for these when time allows. You can subscribe to be notified of new articles/tutorials or you can check back when you want to see if there are new ones.

Until next time,… Stay Cyber Safe!

26 replies
  1. S Estill
    S Estill says:

    I sent the email as was suggested. I received this response almost immediately. Maybe I got lucky and they’ll actually do it? I/m definitely watching.

    “Removal Requests

    11:18 PM (3 minutes ago)

    to me

    Dear Customer,

    Thank you for contacting MyLife™ Customer Care. This note is to inform you that we have received your inquiry and will begin processing your request.

    Please note that we respond to e-mail messages in the order received. Your Removal Request should be processed and completed within 7-10 business days. Please do not send multiple e-mails regarding the same subject as this will only delay our response.

    We value your request for privacy and would like some feedback on how we can improve your experience controlling your Online footprint. If you have a moment, please take a few seconds to complete this survey. Your response would be greatly appreciated.

    survey link

    Thank you again for your e-mail and we look forward to assisting you!

    Sincerely,

    MyLife.com™ Customer Care Team

    ====== Your Inquiry ======

    Please, remove all of my information from your website. The link to my profile is below.
    https://www.mylife.com/Fname-Lname/my.name

    Reply
  2. Heather
    Heather says:

    Hi Hayley,

    Thanks for providing this useful information! I followed your instructions for requesting removal of my personal information from mylife. My profile page was successfully removed by them; however, my name, age, and address still appear when I search for myself on the mylife website. Do you know if this is something that will eventually be removed? When i called mylife customer support they weren’t able to assist with removal of this info (even though they were seeing the same info on their side when they entered my name and zipcode).

    Thanks,
    Heather

    Reply
    • Hayley Kaplan
      Hayley Kaplan says:

      Heather,
      Nothing should remain on the site once it’s properly removed. I’m going to suggest that you contact them once more and hopefully the person that answers this time will manage to do the removal properly. On the phone, push the option for Technical Support to get to someone who can do this for you.
      Good luck and please let me know if it is eventually removed completely. It should be.
      🙂 Hayley

      Reply
  3. Shirley
    Shirley says:

    I am happy to tell you that after emailing via your link only once, my information was gone within an hour. It may have helped that I told them it wasn’t worth my while to go through the removal process because only one person had ever searched for me. They don’t make money from people no one looks for.

    Thanks for the guidance – it worked! About 90% of the information was inaccurate and I told them that too, which might also have helped. I will check their site again in a week or so to make sure it wasn’t put back.

    Reply
  4. ashley
    ashley says:

    MyLife refuses to remove information. Is this a legal defense? BTW, their customer service line has no person for personal information questions and promptly hangs up after giving you an email address.

    ——————— FROM MYLIFE————————
    Thank you for contacting MyLife™ We appreciate your Inquiry about the information on MyLife.com. The information on each profile page is gathered from public sources, which can be easily found online using a simple Google search. This information will not be removed as these types of information are considered “public records” under the law, which means that anyone has the right to access them.
    MyLife helps you see your personal information that’s exposed across the Internet. You can view your background report information and make sure it’s accurate. With your MyLife.com Premium Membership you can request removal of your information from over 35 websites that publish and sell personal information. Who’s Searching For You™ notifies you when people search for your personal information online.
    You can contact a MyLife.com Customer Care Representative to learn more about MyLife Premium and how to control and monitor your personal information online.
    If you need additional assistance or have further questions, please feel free to contact our MyLife.com™ Customer Care representatives toll-free at (888) 704-1900.
    We are open Mon-Fri 6am-7pm, Sat-Sun 6am-5pm PST to provide unlimited free member support.

    Reply
    • Hayley Kaplan
      Hayley Kaplan says:

      Hi Ashley,

      MyLife has no legal obligation to remove the information because they are correct in saying it stems from public records and is available on many other sites too. The key to removal on all sites is tenacity and follow up. It’s a nuisance but from someone who’s been doing it for many years, trust me when I say the hardest part of removing information is following up to make sure it’s done correctly and then persisting if it’s not.

      Please read the entire article and follow those steps. In particular, pay attention to step #7.

      “(7) Since complete and prompt removal from MyLife is inconsistent, you may need to reach out to them multiple times. You can follow up by contacting them via 2 separate email addresses: (there are links to both in the article) or you can phone them and ask for assistance at (888) 704-1900  Mon-Fri: 6am – 7pm PST and Sat-Sun: 6am – 5pm. Be optimistic that you will succeed promptly. But if not, multiple attempts and persistence will ultimately result in success! The key is follow up.”

      NOTE: When calling them, press Option 4 for Technical support and politely ask them to remove your information. You will need to provide the full URL. I know this works because I did it a moment ago to test it and the result is already gone.

      Please let me know if you succeed! I think you will. 🙂 Hayley

      Reply
  5. Usi
    Usi says:

    Hi Hayley

    When googling myself last night I found my details listed on MyLife. I’m not American and nor do I live in the States. Up until last night had never even heard of MyLife! The information within the actual google search showed my area post code and street address! without anyone even having to click to go any further. However when I did click the link it showed me a profile with my name and address details to my shock and surprise. The odd thing was that when I did use the people search option on MyLife my details didn’t come up. After googling and research I came across your website.

    I sent an email as per your guide this morning 10 am and this evening I’ve checked and have had an email saying the information has been removed. I’ve googled my name and the MyLife search result does come up still. However, my area code nor full street address is no longer showing. When I click the link now the profile does not come up anymore like it was doing so last night.

    I note the MyLife email does say to allow for 7-10 business days for my information to be removed from major search engines. So I shall keep an eye out, and I guess follow up with them if it still continues to show up in searches after that time? As of now I can only see it come up on google. Have you found that if the profile has gone the google search listing will be removed as well within 7-10 business days?

    Apologies for the long message I just wanted to say thank you for having such useful information. I was rather panicked and worried last night. I’m now planning on removing myself from other directories too.

    Reply
    • Hayley Kaplan
      Hayley Kaplan says:

      I’m glad you’ve found my information helpful, Usi. I didn’t realize that MyLife extended beyond the USA so thank you for teaching me something new today.

      Congrats on getting a prompt removal of your info from MyLife. Not everyone has that experience. What you’re seeing now is temporary cache from MyLife in your google search result and the removal timing is up to Google but can occur within hours, days, weeks or months depending upon how often Google crawls the site to update its results. If your info still shows up in a couple of weeks, reach out to me via my site contact form and I’ll guide you further.

      🙂 Hayley

      Reply
  6. Diana
    Diana says:

    Thanks so much for such great info Hayley!

    I just went to MyLife’s site and in their FAQ they state:

    28. Can I have my Public Page removed?
    All of the information is gathered from public records and other sources similar to what you might find in a Google search. Your Public Page cannot be deleted. Premium members have the ability to hide information as they see fit.

    Not sure if they will honor a removal request at this point, but I’m giving it a shot since they claim to have a phone number but my phone is unlisted and not publicly available. Figured it would be worth a try to imply that they’ve overstepped.

    Reply
    • Hayley Kaplan
      Hayley Kaplan says:

      You’re welcome, Diana. You should manage to have your public page removed upon request but there is certainly a chance they have changed their policy recently. Please follow the steps of my tutorial and then please report back. If you don’t succeed, I’d like to step in and help. Fingers crossed it works for you.

      Reply
      • Diana
        Diana says:

        Thanks Hayley. I just went and checked and they did remove the public info as requested despite their FAQ claim that they won’t. Maybe they just added that to their FAQ to try and prevent people from flooding them with removal requests.

        Reply
        • Hayley Kaplan
          Hayley Kaplan says:

          Yay, thanks for letting me know, Diana! Awesome news.

          No site has a legal obligation to remove information so it’s great when they are willing to do it and even better when they follow up and do the removal completely!

          Reply
          • Diana
            Diana says:

            Yep … I was very happy to not have to fight them.

            BTW, I ran across another site that I hadn’t seen before and didn’t see a post here. Have you dealt with Radaris before? I tried sending them an email, and stated that I was not willing to create an account or give a cell number. They replied with their FAQ info … completely ignoring the meat of my request.

            Reply
            • Hayley Kaplan
              Hayley Kaplan says:

              I know Radaris well. Radaris is like an onion with lots of layers and lots of other sites connected to it. That’s a hard tutorial to write because it’s a very complex removal process. After you make your profile private, your address will still show up in search engines so you have to do a combo of info removal and info control.

              Reply
              • Diana
                Diana says:

                Thanks. I don’t realy want to deal with giving sites like that any more info (power) but if it’s the only way I guess I need to consider it.

                Reply
                • Hayley Kaplan
                  Hayley Kaplan says:

                  Actually, my advice is to not give them any new info you don’t already see online. You can call them and ask them to help you without providing additional info. You can also email them for help but those layers get complicated – heads up.

                  Reply
                  • Diana
                    Diana says:

                    Thanks again … it actually ended up being a bit easier for some reason.

                    My original email to them basically just requested that they remove my info and that I didn’t want to create an account or provide an unlisted phone number.

                    They replied with a looong email which is just a copy of their FAQ instructions on what they want you to do.

                    That annoyed me so I sent a reply email saying:

                    “Clearly you didn’t bother to read my original email.

                    I have already looked at the “procedure” you have listed on your site and am NOT WILLING to create an account or provide an UNLISTED phone number. (as I originally stated)

                    If you prefer to be jerks about it, the least you could do is be honest about being unwilling to remove information.

                    At least I now know who I’m dealing with. You might want to attempt to at least respond to what’s written instead of assuming people are too lazy or stupid to read the info on your site.”

                    I was totally surprised when they sent back an email saying my information had been removed … and I just verified that it is no longer there (at least publicly).

                    Going to try the same with hubby’s info … maybe if you’re a little cranky they figure you’re not going away?

                    Reply
      • Heather
        Heather says:

        I just received an email from them saying that they were refusing to take down my information, that it was public information gathered across the internet. He informed me that I would have to pay for a Premium membership to control what information is on my profile page, basically blackmail 🙁

        Reply
        • Hayley Kaplan
          Hayley Kaplan says:

          Some people or employees are less helpful or less knowledgeable than others. Follow the steps of my tutorial and try again. Do not pay for a Premium membership to do this. I believe you will succeed. Please let me know.

          Reply
  7. cathy snyder
    cathy snyder says:

    Hi, Haley:
    I just made request number 4 to have myself removed from MyLife.
    The responses are always the same – never do they say they will remove the information. They tell me to claim my public page (which I did), click on ‘my privacy’ to see who is searching for me, etc.. To claim my public page I clicked on the view public page and answered that I was the person named. I copied my URL bar and requested removal of all my information and sent to the ‘privacy’ email and I also tried the ‘support’ email (at different times) but had no success with either.
    My most recent response said to click the edit/control link and enter a valid email address.
    I suspect this will take me to the paid portion of MyLife ? because no where in your directions does it mention needing to do this. So I will continue to email occasional requests to delete me and hope one works. Any thoughts?
    Thanks for your blog and info. It is great to have someone looking out for us.
    Best,
    Cathy

    Reply
    • Hayley Kaplan
      Hayley Kaplan says:

      Welcome to my world. This is how it is with several sites and that’s why it’s so labor intensive and time consuming and why people give up and opt to pay someone to have the headache instead of themselves.
      If it was me, I’d be at the point where I’d be asking to speak to a supervisor and requesting immediate removal. Try calling (888) 704-1900 or (310) 571-3144.

      Please let me know if you have success. If you do not, email me a screenshot of your information privately and I’ll handle it for you.

      Good luck.
      🙂 Hayley

      Reply
  8. Cindy
    Cindy says:

    Thanks for the instructions on this. I’ve been working to get myself and family removed for over a month now. Of the 6 family members I found on the site, I’ve been able to remove 3 of us by resending the request over and over. Even when you get the e-mail you have been removed – chances are you have not – at least until the 3rd or 4th request. Of all the sites I’ve removed our information from, this one was the most difficult because of their failure to follow through with the actual removal. As I said, I’m already a month into removing my family so I’ll keep at it even if it takes a dozen requests and another month. But.. .. If you don’t have time to be diligent about checking up on it – this one may be best left to the experts – like Hayley.

    Reply
    • Hayley Kaplan
      Hayley Kaplan says:

      Hi Cindy,
      You nailed the entire personal information removal process on the head! Success comes down to time, tenacity and follow up because MyLife is one of many sites that provide a written confirmation of removal of information even though that information is still on their site. Congratulations on removing 3 out of your 6 family members so far. I hope the last 3 go much quicker!

      Thanks for sharing your experience.

      🙂 Hayley

      Reply

Leave a Reply

Want to join the discussion?
Feel free to contribute!

Leave a Reply to cathy snyder Cancel reply

Your email address will not be published. Required fields are marked *